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We can only tell you for sure after you provide our technical support engineers with several samples of the encrypted files. Unfortunately, the probability of successfully decrypting your files is only 10%. Find out more at https://antifraud.drweb-av.it/encryption_trojs/.
If your customer has a valid commercial Dr.Web license and at the moment of infection the system was protected with Dr.Web Security Space or Dr.Web Anti-virus (version 9+), or Dr.Web Enterprise Security Suite (version 6+), file a request for decryption at https://support.drweb-av.it/new/free_unlocker/?keyno=&for_decode=1.
Attach to your request the power of attorney that entitles you to represent the interests of the customer, as well as documents confirming that your customer is the legal owner of this license (a photo or a scanned copy of the license certificate, the payment receipt, an email from the online store or other confirming documents).
Unfortunately, the probability of successfully decrypting your files is only 10%. Find out more at https://antifraud.drweb-av.it/encryption_trojs. We can only tell you for sure after you provide our technical support engineers with several samples of the encrypted files.
If at the moment of infection you had a valid commercial Dr.Web license and installed Dr.Web Security Space or Dr.Web Anti-virus for Windows (version 9+), or Dr.Web Enterprise Security Suite (version 6+), you are entitled to free decryption, if it is possible. You are welcome to file a request at https://support.drweb-av.it/new/free_unlocker/?keyno=&for_decode=1.
If your files are among those lucky 10% that can be decrypted, we'd like your data to stay secure from encryption ransomware in the future.
The proactive protection technologies for detecting and neutralising the latest and yet unknown threats, including encryption ransomware, are available in both products. However, the Data Loss Prevention module, which creates backups of files that are important to you and protects them, is only available in Dr.Web Security Space. That's why we recommend that you purchase a Dr.Web Security Space license. It costs just 10% more.
A new serial number will be sent to the email address you specified when you registered the serial number.
IMPORTANT! If you no longer use this email address, contact Doctor Web's Technical Support Service to replace your license.
If your license has been blocked because of piracy, it means that you violated the terms of the license that enabled you to use the Dr.Web key you received when you registred your serial number. You have violated terms in clauses 5.1. and/or 5.3 of the Doctor Web software usage agreement you accepted when registering your Dr.Web serial number.
clause 5.1… The software can only be used within a specified period of time, under a defined operating system and with the number of protected objects specified in the license key file, and in accordance with other parameters specified in the file.
«п. 5.3... You can store no more than two backup copies of a license key file. You may not give these copies to a third party or place them on tangible media that is accessible to a third party or make the files accessible to the public over the Internet or by any other means. If a valid key file is found to be in the public domain, the Rights Holder is entitled to render a software copy non-operational and disable its features.
If you have already used the one-time option to restore a Dr.Web key file and wish to continue using Dr.Web, you need to renew or expand (if necessary) your blocked license — via the Dr.Web eStore or an authorized partner of Doctor Web.
In either case, you will get a renewal discount — starting at 40% for a one-year license.
Se una licenza è bloccata a causa della pirateria, questo significa che l'uso del file della chiave Dr.Web ottenuto come risultato della registrazione del numero di serie non soddisfa più le condizioni della licenza. Ossia, sono stati violati i punti 5.1 e/o 5.3 del Contratto di licenza sulle condizioni di uso del software di Doctor Web Ltd, accettato dall'utente durante la registrazione del numero di serie Dr.Web.
Per ripristinare la licenza:
!Durante il periodo di validità di una licenza è possibile chiedere di ripristinarla non più di tre volte.
!Una licenza bloccata (anche tre volte!) per la pirateria può essere rinnovata con uno sconto.