Domande frequenti per argomento
Licenze
Rinnovo
Can I register my renewal license’s serial number before my current license expires? If so, won’t that shorten my current license period?
You can register a renewal license’s serial number at any time, even before your current license expires. During registration, the remaining period of the current license will be added to the renewal licence’s term automatically. All you need to do is specify your current serial number or the key file used with the Dr.Web anti-virus.
Can I renew a beta version at a discount?
Renewal discounts are not available to users of beta versions but only to users of commercial Dr.Web licenses. Licenses for tested products are provided for free to the best beta testers.
Can I renew a license at a discount after it has expired?
There are no renewal restrictions as to how long ago your license has expired. You can renew it at a discount in several months or even years after its expiration.
Can a company renew its license for the Dr.Web anti-virus via the eStore? If so, can a invoice be obtained for accounting purposes?
Legal persons purchasing Dr.Web from the eStore can get hard copies of invoices for their purchases.
How do I renew a commercial license?
- If you have a license for one of the personal Dr.Web anti-viruses, simply buy a renewal license from one of partners of Doctor Web or the Dr.Web eStore. The price of a renewal license already includes the discount.
- If you use a Dr.Web bundle, you can't apply for the renewal discount since special low prices are set for Dr.Web bundles by default.
- If you use any other Dr.Web product, please visit the renewal page.
How to renew a license for Dr.Web Mobile Security?
I need to provide a key file to renew my license. What is a key file and where can I find it?
A key file is a special file containing information about the Dr.Web components covered by your license and your license period. The file has the .key extension and is located in the Dr.Web anti-virus installation directory. In Windows, the default location is C:\Program Files\DrWeb\drweb32.key.
I purchased a Dr.Web license at a special lower price. Can I still renew at a discount?
If your license is valid for at least six months, you, as well as any user of Dr.Web, can renew your license at a discount.
I purchased a Dr.Web license under the "Switch to Green" migration programme. Can I renew my license at a discount?
All registered Dr.Web users are entitled to a renewal discount. The discount amount depends on the period of your renewal license.
If I purchase two three-month licenses and register both serial numbers, would I qualify for a six-month license renewal?
It depends on the date of registration of your serial numbers. If you register both numbers on the same day, the license periods will start and expire in three months. If you register one serial number and register the second one three months later, you will be using licensed Dr.Web software for six months. But this may not be a good idea since you won't be able to get a renewal discount for two three-month key files, and two short-term licenses will cost you more than one six-month license.
Low-cost renewal terms
- Both valid and expired licenses can be renewed. There is no expiration date limitation for Dr.Web licenses subject to renewal.
- A renewal discount is provided only if the period of the previous license was/is at least six months in duration.
- A renewal discount is provided only if a license for a similar Dr.Web anti-virus for 1, 2, or 3 years is purchased.
- For Dr.Web Security Space and Dr.Web Anti-virus a renewal discount is provided for any number protected objects (from 1 to 5 inclusive).
- A renewal discount is provided for protected objects whose number is less than or equal to the number of protected objects covered by the previous license that is subject to renewal.
- To get a discount, a Dr.Web key file or a serial number must be provided (each such file or number can be submitted for renewal only once).
- To get a renewal discount, a customer must present a serial number or a key file (including OEM) to a salesperson.
My Dr.Web license expired before I renewed it. When would the term of my renewed license start?
If you renew an expired license, the renewal period will start as soon as you register the serial number of the new license.
Ho attivato una licenza di rinnovo, ma la relativa scadenza non è stata aggiunta. Cosa fare?
Fare clic con qualsiasi pulsante del mouse sul ragno verde Dr.Web nell'angolo destro della barra delle applicazioni. Nella finestra che si è aperta premere Licenza. Nell'area Licenza attuale indicare la nuova licenza.
Transferring a Dr.Web license to another device
Dr.Web Enterprise Security Suite
To transfer a license from one computer to another, save the license key file onto removable media. More information about using key files for each product:
Dr.Web Desktop Security Suite
- For Windows: download.geo.drweb.com/pub/drweb/windows/8.0/doc/wks/en (the section Management and Configuration)
- For Mac OS X download.geo.drweb.com/pub/drweb/mac/doc/wks/en/ (Installation and Removal)
- For Linux: download.geo.drweb.com/pub/drweb/unix/doc/HTML/ControlCenter/en (Installation and Removal)
Dr.Web Server Security Suite
- For Windows: download.geo.drweb.com/pub/drweb/windows/server/8.0/doc/HTML/en (Management and Configuration)
- For Novell Netware: download.geo.drweb.com/pub/drweb/novell/doc/drweb-nw-501-en.pdf (Licensing)
- For Unix: download.geo.drweb.com/pub/drweb/unix/doc/HTML/Samba/en (Startup of Dr.Web for Unix file servers)
- For Novell Storage Services: download.geo.drweb.com/pub/drweb/unix/doc/HTML/NSS/en (Software Registration. License Key File)
- For Dr.Web for Mac OS X Server: download.geo.drweb.com/pub/drweb/mac/doc/server/en (Installation and Removal)
Dr.Web Mail Security Suite
- For Unix: download.geo.drweb.com/pub/drweb/unix/doc/HTML/MailD/en (Software Registration. License Key File)
- Dr.Web for MS Exchange download.geo.drweb.com/pub/drweb/exchange/HTML/en (Licensing)
- Dr.Web for IBM Lotus Domino (Windows) download.geo.drweb.com/pub/drweb/lotus/HTML/win/en (Installation and Removal)
- For IBM Lotus Domino (Linux): download.geo.drweb.com/pub/drweb/lotus/HTML/unix/en (Installation and Removal)
- For Kerio (Windows): download.geo.drweb.com/pub/drweb/kerioms/HTML/win/en (Licensing)
- For Kerio (Linux): download.geo.drweb.com/pub/drweb/kerioms/HTML/linux/en (Licensing)
- For Kerio (Mac OS X): download.geo.drweb.com/pub/drweb/kerioms/HTML/macos/en (Licensing)
Dr.Web Gateway Security Suite
- For Kerio: download.geo.drweb.com/pub/drweb/keriowr/HTML/en (Licensing)
- For Unix: download.geo.drweb.com/pub/drweb/unix/doc/HTML/ICAP/en (Software Registration. License Key File)
- For Qbik WinGate: download.geo.drweb.com/pub/drweb/wingate/HTML/en (Licensing)
- For MIMEsweeper: download.geo.drweb.com/pub/drweb/mimesweeper/HTML/en (Licensing)
- For Microsoft ISA Server and Forefront TMG (Anti-virus & Anti-spam): download.geo.drweb.com/pub/drweb/isa-tmg/6.0/docs/drweb-601-isa-20042006-tmg-2010-en.pdf (Licensing)
- For Microsoft ISA Server and Forefront TMG (Anti-virus): download.geo.drweb.com/pub/drweb/isa-tmg/6.0/docs/drweb-601-isa-20042006-tmg-2010-light-en.pdf (Licensing)
Dr.Web Mobile Security Suite
- For Windows Mobile: download.geo.drweb.com/pub/drweb/wince/HTML/en (Licensing)
- For Android: download.geo.drweb.com/pub/drweb/android/pro/HTML/en (Licensing)
- For Symbian OS: download.geo.drweb.com/pub/drweb/symbian/drweb-symbian-s60-en.pdf (Licensing)
Dr.Web Mobile Security
If you purchased Dr.Web for Android via Google Play
To transfer your license to another Android device, use the device to log in on Google Play under the account you used to purchase the license. Then select your Dr.Web product on Google Play and click "Install". The license will be recognized automatically.
Boxed products
Customers who purchase any boxed Dr.Web product are entitled to use Dr.Web Mobile Security free of charge. If you've lost your device or bought a new one, you can transfer your license to another device. Download and install the corresponding Dr.Web program on the device. Copy the key file obtained when registering your boxed Dr.Web anti-virus into the installation directory of your Dr.Web for a mobile device.
Single-user licenses and OEM
Buyers of Dr.Web Mobile Security may transfer the license to another mobile device in the event of loss/acquisition of a new device. Download and install the corresponding Dr.Web program on the device. If you have purchased an e-license in an online store, you can find the serial number in the e-mail you received from the store. Copy the key file obtained when registering your electronic license into the installation directory of your Dr.Web for a mobile device, or enter the serial number.
Demo
Free demo licenses are not transferable.
Dr.Web Security Space and Dr.Web Anti-virus (boxed products or e-licenses)
Boxed products
To transfer a license from one computer to another, save the serial number or license key file onto removable media. To do this, right-click on the Dr.Web icon located in the system tray, and in the context menu, select Tools – License Manager. In the Manager window, you will see the name of the key file. Save it from the computer’s local directory to removable media.
If you purchased a Dr.Web product on tangible media in a box, you can find the serial number in the “Serial number” field of your license certificate. If the Dr.Web product has been removed from the computer, you can use the license key file to activate the license on another machine. The file's extension is .key. It is stored in the product's installation folder (Program Files\DRWEB). The folder is not deleted after the removal of a product. Use the License Manager of the Dr.Web product installed on another computer to add the key file or enter a serial number.
Electronic licenses (including OEM licensess)
To transfer a license from one computer to another, save the serial number or license key file onto removable media. To do this, right-click on the Dr.Web icon located in the system tray, and in the context menu, select Tools – License Manager. In the Manager window, you will see the name of the key file. Save it from the local directory computer to removable media.
If you have purchased the e-license in an online store, you can find the serial number in the e-mail you received from the store. If the Dr.Web product has been removed from the computer, you can use the license key file to activate the license on another machine. The file's extension is .key. It is stored in the product's installation folder (Program Files\DRWEB). The folder is not deleted after the removal of a product. Use the License Manager of the Dr.Web product installed on another computer to add the key file or enter a serial number.
Demo
Free demo licenses are not transferable.
General information
Terminating use of a license when switching PCs/Macs
Users of Dr.Web who have commercial or OEM licenses can transfer their license from one computer to another, provided that they stop using Dr.Web on the machine from which the license has been transferred, once the license to the other computer has been activated.
Free demo licenses are not transferable.
If you intend to install Dr.Web on another computer, it is recommended that you download the latest distribution version beforehand. To do so, use the option “Download full version”.
My license (serial number) is lost. How can I transfer my license?
If you don't have a license certificate, an e-mail from your retailer of the e-license or a license key file, you can contact Doctor Web support to retrieve your serial number’s license. To do this, on the support page select "I am a registered user of Dr.Web". Then click on the link "Key file or serial number is lost?". Follow the instructions.
Transferring a license after a computer has been repaired
It is recommended that you delete the license key file before handing over your computer for repair to make sure that your license does not end up in someone else's possession. To do this, right-click on the Dr.Web icon located in the system tray, and in the context menu, select Tools – License Manager. In the Manager window, you will see the name of the key file. Move the file from the local directory onto a removable drive, and then use the License Manager to remove the license. Once repairs are done, use the license manager of your installed Dr.Web anti-virus to add the key file.
I'm going to format my hard drive. How can I save my license?
Save the key file on a removable data storage device before you format the disk. To do this, right-click on the Dr.Web icon located in the system tray, and in the context menu, select Tools – License Manager. In the Manager window, you will see the name of the key file. Save it from the computer’s local directory to removable media. After formatting, download the latest version of the distribution. To do so, use the option “Download full version”.
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